Get Help
send feedback, troubleshooting send feedback, troubleshootingWhat to do when something goes wrong
On this page
Send feedback
- Select Send Feedback in the sidebar
- Choose what kind it is, if you like
- Write your message
- Select Send feedback
It goes straight to the developer, and replies come to your account’s email. Uncheck Include this page and my device details if you’d rather not send them.
I can’t sign in
- “That username or email and password don’t match”: Try your email instead of your username, or the other way round, or reset your password
- “Too many login attempts”: Wait 15 minutes and try again
- No confirmation email: See Confirm your email
- Still stuck: Write to [email protected] and say what the screen shows
SnekLog hit a snag, or says it’s offline
- SnekLog hit a snag: The error has been reported. Select Reload, or Home if it comes back
- SnekLog is offline right now: The problem is on SnekLog’s side. The page checks again every 30 seconds, or select Try again
- You’re offline: Check your connection. The page carries on by itself once it’s back
You stay signed in through both.
Reptile not found
Reptile not found means the reptile isn’t in the account you’re signed in to, or it was deleted. A scanned Cage Card says Not in your collection instead. Check which account you’re in under Settings, Account. If it’s the wrong one, log out and sign in to the right one, then scan again.
If something looks wrong
If a date, count or icon doesn’t look right, check Reminders and Due Dates for how SnekLog works it out. If it still looks wrong, send feedback, saying what you expected and what you saw.
Checked against the app on .
Something here doesn’t match the app? Use Send feedback in SnekLog.