Your account

Used the old SnekLog? You already have an account, with your animals and their history in it. Sign in with that instead: Signing in as a returning user.

Steps

1. On the sign-in card, select Create an account
2. Type a username of 3 to 20 characters in Username. In the future, you can sign in with your username or your email
3. Type a password of at least 8 characters in Password
4. Select Create account. By creating the account you agree to the Terms of Service and confirm you have read the Privacy Policy; both are linked under the button. SnekLog emails you a confirmation link immediately
5. Open the email you receive from [email protected] and choose Confirm my email. The link works for 24 hours. If you don’t see it, see Troubleshooting email confirmation

Open larger

SnekLog then opens Home. Add your first animal, or bring in a spreadsheet. A new account starts with some default lists and settings, which you can change in Settings.

If you’re new to SnekLog, choose Create an account under the form instead, and follow Create an account.

Sign in

Why it works this way

The old SnekLog never checked email addresses, so the one on file could have a typo or belong to an inbox you no longer use. This confirmation will ensure a password reset email always reaches you.

Troubleshooting email confirmation

• Check the address on the Confirm your email card. If it’s wrong, select Use a different address
• Send it again sends a new email, up to 5 an hour. Use the link in the newest one
• The link works on any phone or computer. If it opens in a different browser from the one you signed in with, the confirmation will still go through. You can simply return to the first browser and select I've confirmed it
• A link stops working after 24 hours, or once a newer link has moved your account to another email address (see “That link has expired”)
• Signed in to the wrong account? Select Sign out beside Not you?

Keep me signed in This device only

When selected, a sign-in lasts 30 days instead of 24 hours. Each browser keeps its own sign-in.

Log out

Log out is at the foot of the sidebar. It only signs out the phone or computer you’re using. To sign out of every other device, change your password in Settings›, Account.

More information

• You can change your email address later with Settings›, Account
• Forgotten your password or username? See Passwords and emails
• Check out what’s new in Coming from the old SnekLog

Reset your password

Saving a new password signs you in, signs out your other phones and computers, and confirms your email address.

The card says Check your email whether or not an account matches, so it never tells anyone which accounts exist. If nothing comes, try your other username or email. A reset only goes to the address on your account; if you can’t reach that inbox, see I still can’t get in.

Forgotten your username

There’s no separate button for it. You can sign in with your email address instead, or find your username like this:

1. On the sign-in card, select Forgot password?
2. Type your email address, and choose Send reset link
3. The email that comes says Your username is followed by your username. Sign in with it and the password you already have. You don’t have to choose a new password: if the link goes unused, your password stays the same

The emails SnekLog sends

Account emails come from [email protected]. A long report’s email comes from [email protected] (Reports & Cage Cards). Neither address can receive mail: to reach the developer, use Send feedback. SnekLog sends no newsletter, and reminders show only in the app.

If an email surprises you

“Your SnekLog password was changed”, and it wasn’t you: reset your password at once with Reset my password in that email, which signs out every other device. Then write to the email address provided in the email to report the discrepancy.

“Your SnekLog email address was changed”, and it wasn’t you: write to the address in that email at once. Reset links will go to the new address, so you will need to contact an administrator to resolve the problem.